My research interests revolve around the understanding and design of information systems in context. I view information systems as situated, complex socio-technical systems that encompass information, technology, people, and processes. This non-mechanistic understanding of information systems has been shaped both by my past professional activities and by my academic studies and research activities; while diverse, these experiences share the vision of developing a deep understanding of people’s and groups’ practices and motivations in order to provide relevant information technology support. This means both understanding the socio-technical world in which information, technology, and people interrelate, and designing IT artifacts in terms of their affordances and constraints in a given context.
My thesis research concerns the design of knowledge-intensive business service (KIBS) engagements such as those found in information services; computing services; and, research and development services. Guided by key concepts of collaborative value cocreation (value cocreation) identified in literature, the first research objective is to identify the generative mechanisms that lead to the creation of value for parties engaged in a KIBS relationship. The second objective is to provide practical support to KIBS professionals through the development of a modeling technique supporting analysis and design, in line with these generative mechanisms. This work is grounded in a multiple-case study of real-life KIBS engagements. Results of these studies enable a better understanding of the process of value creation in KIBS, and support the development of a modeling technique well aligned with core characteristics of KIBS engagements.
Lysanne holds a Master’s degree in Information Technology (M.Sc.) from Téluq – Université du Québec à Montréal (UQAM). She is now a PhD candidate at the Faculty of Information, University of Toronto. Her research has been supported by the Social Sciences and Humanities Research Council (SSHRC), the Fonds de recherche du Québec – Nature et technologies (FQRNT), and the Ontario Graduate Scholarship Program (OGS).
Refereed publications and Proceedings
Lessard, L. (In
press). Reframing the socio-technical problem: A way forward for social
informatics. In H. Rosenbaum & P. Fichman (Eds), Social Informatics: Past,
Present and Future. Cambridge Scholars.
Lessard, L., &
Yu, E. (2013). Service systems design: An intentional agent perspective. Human
Factors and Ergonomics in Manufacturing & Service Industries 23(1), 68-75.
Stroulia, Eleni, Nikolaidis, Ioanis, Liu, Lili, King, Sharla, & Lessard, Lysanne. (2012). Home Care and Technology: A Case Study. In A. C. Smith, N. R. Armfield & R. H. Eikelboom (Eds.), Delivering Quality Healthcare Anywhere Through Telehealth – Selected Papers from Global Telehealth 2012 (GT2012) (Vol. 182, pp. 142-152): IOS Press.
Lessard, L., & Yu, E. (2012). Using Design Science Research to Develop a Modeling Technique for Service Design. In Peffers, K., Rothenberger, M., & Kuechler B. (Eds.), DESRIST 2012, LNCS 7286, pp. 66--77. Heidelberg: Springer.
Lyons, K., & Lessard, L. (2012). S-FIT: A Technique for Integrating Social Features in Existing Information Systems. Proceedings of the iConference 2012, Toronto, ON, Canada, February 8-11, 2012. New York, NY: ACM.
Lyons, K., Lessard, L., & Marks, S. (2011). Integrating social features in service systems: the case of a library service. Proceedings of the 17th Americas Conference on Information Systems (AMCIS 2011), Detroit, MI, USA, August 4-8, 2011, Paper 244. Retrieved from: http://aisel.aisnet.org/amcis2011_submissions/244.
Cabot, J., Easterbrook, S., Horkoff, J., Lessard, L., Liaskos, S. and Mazon, J.N. (2009). Integrating sustainability in decision-making processes: A modelling strategy. Proceedings of the 31st International Conference on Software Engineering: Companion Volume, Vancouver, BC, Canada, May 16-24, 2009, 207-210. Washington, DC: IEEE Computer Society.
Lessard, L., Henri, F., Hagemeister, N. & Daele, A. (2007). New Distributed Research Practices and Scientific Immersion of Graduate Students with the Support of Technologies: The Case of Mentor. In Bastiaens, T. and Carliner. S. (Eds.), Proceedings of E-Learn 2007 - World Conference of E-Learning in Corporate, Government, Healthcare, & Higher Education, Quebec, QC, Canada, October 15-19, 2007, 7219-7224. Chesapeake, VA: AACE.
Henri, F., Bédard, F., Hagemeister, N., Lévesque, G., Kadri, B. & Lessard, L. (2007). E-science, E-research and E-learning: New Perspectives for Graduate Studies. In Bastiaens, T. and Carliner, S. (Eds.), Proceedings of E-Learn 2007 - World Conference of E-Learning in Corporate, Government, Healthcare, & Higher Education, Quebec, QC, Canada, October 15-19, 2007, 944-949. Chesapeake, VA: AACE.
Charlier, B., Henri, F., Daele, A., Künzel, M. & Lessard, L. (2006). From the analysis of community activity to the appropriation of new tools. A methodological approach for the development of information technology solutions. In Tomadaki, E. and Scott, P. (Eds.), Proceedings of the Workshops for the First European Conference on Technology Enhanced Learning (EC-TEL 2006), Crete, Greece, October 1-2, 2006, 245-257.
Refereed conference presentations
Lessard, L. (2012, October). Reframing the socio-technical problem: A way forward for social informatics. In H. Rosenbaum & P. Fichman (Chairs), 8th annual Social Informatics Research Symposium. Symposium conducted at the 2012 Annual Meeting of the American Society for Information Science and Technology, Baltimore, MD, USA.
Lessard, L., & Yu, E. (2012, July). Service systems design: an intentional agent perspective. Paper presented at the Service Systems Workshop of the 1st International Conference on Human Side of Service Engineering, San Francisco, CA, USA.
Lessard, L., & Yu, E. (2012, February). A design theory and modeling technique for the design of knowledge-intensive business services. Poster session presented at the iConference 2012, Toronto, ON, Canada.
Lessard, L. (2012, February). Information systems inquiry within the information field. Paper presented at the iConference 2012 Doctoral Colloquium, Toronto, ON, Canada.
Lessard, L., & Yu, E. (2011, February). Addressing complexity in design science research: a proposition for a design framework. Poster presented at the Design methods for information school curriculum Alternative Event, iConference 2011, Seattle, WA, USA.
Lessard, L. (2010, May). From Situational Analysis to conceptual modeling: Bridging organizational understanding and design support. Paper presented at the 27th Annual Qualitative Analysis Conference: Social Pragmatism as a Conceptual Foundation, Brantford, ON, Canada.
Lessard, L. (2008, May). Modeling Services to Support their Analysis and Design. Thesis project presented at the DESRIST 2008 Doctoral Consortium, Atlanta, GA, USA.
Selected non-refereed panels, conference presentations, and talks
Lessard, L. (2012, March). A brief introduction to qualitative research for Computer Science. Talk presented at the Computing Science – Software Engineering Research Lab, University of Alberta, AB, Canada.
Lessard, L. (2012, January). Designing for value cocreation in knowledge-intensive business services: an agent-oriented modeling technique. Poster session presented at the Jean Tague Sutcliffe Doctoral Student Poster Competition, 2012 Association for Library and Information Science Education (ALISE) Annual Conference, Dallas, Texas, USA. (First prize winner).
Avvento, G. J., Fehskens, L., Lyons, K. Lessard, L., Rothenberger, M., Sundaram, S. (alphabetical order) (2011, May). In S. Purao (Chair), Challenges for Designing Inter-Organizational Services. Panel conducted at the Sixth International Conference on Design Science Research in Information Systems and Technology, Milwaukee, WI, USA.
Lessard, L. (2011, April). A design framework and modeling language for knowledge-intensive business services (KIBS). Talk presented at the 2011 Faculty of Information Doctoral Research Colloquium, University of Toronto, ON, Canada.
Lessard, L. (2010, April). A Pilot Study of an Applied Academic R&D Service: Towards a Framework for Design. Talk presented at the 2010 Faculty of Information Doctoral Research Colloquium, University of Toronto, ON, Canada.
Lessard, L. (2009, November). Using Grounded Theory to develop design tools: challenges and possible paths. Talk presented at the Working Group on Qualitative Methods, Faculty of Information, University of Toronto, ON, Canada.
Lessard, L., Smith, K., Lottridge, D., Coppin, P., Woolridge, N., & Moore, G. (2009, August). Co-designing learning: The KMD-CP proseminar model. Poster session presented at the Knowledge Media Design Institute year-end celebration, Toronto, ON, Canada.
Lessard, L. (2009, May). Modeling service design. Talk presented at the 2009 Faculty of Information Doctoral Research Colloquium, University of Toronto, ON, Canada.