Lysanne LessardPhD Candidate |
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Research interests
Lysanne's research interests revolve around the development of conceptual frameworks and methods for the design of information systems. She views information systems as situated, complex socio-technical systems that encompass information, technology, people, and processes. This non-mechanistic understanding of information systems has been shaped both by her past professional activities and by her academic studies and research activities; while diverse, these experiences share the vision of developing a deep understanding of people’s and groups’ practices and motivations in order to provide relevant information technology support. This means both understanding the socio-technical world in which information, technology, and people interrelate, and designing IT artifacts in terms of their affordances and constraints in a given context. This central research interest is reflected in three interrelated fields in which her work is situated: systems analysis and design, service design, and IT-supported interactions.
Lysanne's thesis research concerns the design of knowledge-intensive business service (KIBS) engagements such as those found in information services; computing services; and, research and development services. The overall objective is the development of a modeling technique that can be used for the design of organizational relationships and information systems in the domain of KIBS. In line with a socio-technical perspective, this work is grounded in studies of real-life KIBS engagements. Results of these studies enable a better understanding of how value is collaboratively created through business service relationships, and support the development of a modeling technique well aligned with core characteristics of KIBS engagements.
Lysanne holds a Master’s degree in Information Technology (M.Sc.) from Téluq – Université du Québec à Montréal (UQAM). She is now a PhD candidate at the Faculty of Information, University of Toronto. Her research has been supported by the Social Sciences and Humanities Research Council (SSHRC), the Fonds de recherche du Québec – Nature et technologies (FQRNT), and the Ontario Graduate Scholarship Program (OGS).
Publications and Proceedings
Lessard, L., & Yu, E. (Forthcoming). Service systems design: an intentional agent perspective. Human Factors and Ergonomics in Manufacturing & Service Industries.
Lessard, L., & Yu, E. (2012). Using Design Science Research to Develop a Modeling Technique for Service Design. In Peffers, K., Rothenberger, M., & Kuechler B. (Eds.), DESRIST 2012, LNCS 7286, pp. 66--77. Heidelberg: Springer.
Lyons, K., & Lessard, L. (2012). S-FIT: A Technique for Integrating Social Features in Existing Information Systems. Proceedings of the iConference 2012, Toronto, ON, Canada, February 8-11, 2012. New York, NY: ACM.
Lyons, K., Lessard, L., & Marks, S. (2011). Integrating social features in service systems: the case of a library service. Proceedings of the 17th Americas Conference on Information Systems (AMCIS 2011), Detroit, MI, USA, August 4-8, 2011, Paper 244. Retrieved from: http://aisel.aisnet.org/amcis2011_submissions/244.
Cabot, J., Easterbrook, S., Horkoff, J., Lessard, L., Liaskos, S. and Mazon, J.N. (2009). Integrating sustainability in decision-making processes: A modelling strategy. Proceedings of the 31st International Conference on Software Engineering: Companion Volume, Vancouver, BC, Canada, May 16-24, 2009, 207-210. Washington, DC: IEEE Computer Society.
Lessard, L., Henri, F., Hagemeister, N. & Daele, A. (2007). New Distributed Research Practices and Scientific Immersion of Graduate Students with the Support of Technologies: The Case of Mentor. In Bastiaens, T. and Carliner. S. (Eds.), Proceedings of E-Learn 2007 - World Conference of E-Learning in Corporate, Government, Healthcare, & Higher Education, Quebec, QC, Canada, October 15-19, 2007, 7219-7224. Chesapeake, VA: AACE.
Henri, F., Bédard, F., Hagemeister, N., Lévesque, G., Kadri, B. & Lessard, L. (2007). E-science, E-research and E-learning: New Perspectives for Graduate Studies. In Bastiaens, T. and Carliner, S. (Eds.), Proceedings of E-Learn 2007 - World Conference of E-Learning in Corporate, Government, Healthcare, & Higher Education, Quebec, QC, Canada, October 15-19, 2007, 944-949. Chesapeake, VA: AACE.
Charlier, B., Henri, F., Daele, A., Künzel, M. & Lessard, L. (2006). From the analysis of community activity to the appropriation of new tools. A methodological approach for the development of information technology solutions. In Tomadaki, E. and Scott, P. (Eds.), Proceedings of the Workshops for the First European Conference on Technology Enhanced Learning (EC-TEL 2006), Crete, Greece, October 1-2, 2006, 245-257.
Conference presentations
Lessard, L., & Yu, E. (Forthcoming, 2012, July). Service systems design: an intentional agent perspective. Paper to be presented at the Service Systems Workshop of the 1st International Conference on Human Side of Service Engineering, San Francisco, CA, USA.
Lessard, L. (2012, February). Information systems inquiry within the information field. Paper presented at the iConference 2012 Doctoral Colloquium, Toronto, ON, Canada.
Lessard, L. (2010, May). From Situational Analysis to conceptual modeling: Bridging organizational understanding and design support. Paper presented at the 27th Annual Qualitative Analysis Conference: Social Pragmatism as a Conceptual Foundation, Brantford, ON, Canada.
Lessard, L. (2008, May). Modeling Services to Support their Analysis and Design. Thesis project presented at the DESRIST 2008 Doctoral Consortium, Atlanta, GA, USA.
Posters
Lessard, L., & Yu, E. (2012, February). A design theory and modeling technique for the design of knowledge-intensive business services. Poster session presented at the iConference 2012, Toronto, ON, Canada.
Lessard, L. (2012, January). Designing for value cocreation in knowledge-intensive business services: an agent-oriented modeling technique. Poster session presented at the Jean Tague Sutcliffe Doctoral Student Poster Competition, 2012 Association for Library and Information Science Education (ALISE) Annual Conference, Dallas, Texas, USA. (First prize winner).
Lessard, L., & Yu, E. (2011, February). Addressing complexity in design science research: a proposition for a design framework. Poster presented at the Design methods for information school curriculum Alternative Event, iConference 2011, Seattle, WA, USA.
Contact
<MyFirstName>.<MyLastName>@utoronto.ca