Lysanne Lessard

 

PhD Candidate
Under the supervision of Dr. Eric Yu
Faculty of Information and Knowledge Media Design Institute
University of Toronto

Research interests

Lysanne’s research interests revolve around the study and design of business service relationships. Specifically, her work concerns the design of knowledge-intensive business service (KIBS) engagements such as those found in information services; computing services; and, research and development services. Her current work focuses on the development of a modeling technique that can be used for the design of organizational relationships and information systems in the domain of KIBS. In line with a socio-technical perspective, Lysanne’s work is grounded in studies of real-life KIBS engagements. Results of these studies enable a better understanding of how value is collaboratively created through business service relationships, and support the development of a modeling technique well aligned with core characteristics of KIBS engagements.

Lysanne holds a Master’s degree in Information Technology (M.Sc.) from Téluq – Université du Québec à Montréal (UQAM). She is now a PhD candidate at the Faculty of Information, University of Toronto. Her research has been supported by the Social Sciences and Humanities Research Council (SSHRC), the Fonds de recherche du Québec – Nature et technologies (FQRNT), and the Ontario Graduate Scholarship Program (OGS).

Publications

Lyons, K., & Lessard, L. (Forthcoming). S-FIT: A Technique for Integrating Social Features in Existing Information Systems. Proceedings of the iConference 2012, Toronto, Canada, February 8-11, 2012.

Lyons, K., Lessard, L., & Marks, S. (2011). Integrating social features in service systems: the case of a library service. Proceedings of the 17th Americas Conference on Information Systems (AMCIS 2011), Detroit, Michigan, August 4-7, 2011, paper 244.

Cabot, J., Easterbrook, S., Horkoff, J., Lessard, L., Liaskos, S. and Mazon, J.N.  (2009) Integrating sustainability in decision-making processes: A modelling strategy. In Proceedings of the 31st International Conference on Software Engineering - Companion Volume,  16-24 May, Vancouver, BC, 207-210.

Lessard, L., Henri, F., Hagemeister, N. & Daele, A. (2007). New Distributed Research Practices and Scientific Immersion of Graduate Students with the Support of Technologies: The Case of Mentor. In Bastiaens, T. and Carliner. S. (Eds.): Proceedings of E-Learn 2007 - World Conference of E-Learning in Corporate, Government, Healthcare, & Higher Education, pp. 7219-7224.

Henri, F., Bédard, F., Hagemeister, N., Lévesque, G., Kadri, B. & Lessard, L. (2007). E-science, E-research and E-learning: New Perspectives for Graduate Studies. In Bastiaens, T. and Carliner. S. (Eds.): Proceedings of E-Learn 2007 - World Conference of E-Learning in Corporate, Government, Healthcare, & Higher Education, pp. 944-949.

Charlier, B., Henri, F., Daele, A., Künzel, M. & Lessard, L. (2006). From the analysis of community activity to the appropriation of new tools. A methodological approach for the development of information technology solutions. In Tomadaki, E. and Scott, P. (Eds.): Innovative Approaches for Learning and Knowledge Sharing, EC-TEL 2006 Workshops Proceedings, pp. 245-257.

Conference presentations

Lessard, L., & Yu, E. (Forthcoming, 2012). Service systems design: an intentional agent perspective. Paper to be presented at the Service Systems Workhop of the 1st International Conference on Human Side of Service Engineering, San Francisco, California, USA, July 21-25, 2012.

Lessard, L. (2010). From Situational Analysis to conceptual modeling: Bridging organizational understanding and design support. Paper presented at the 27th Annual Qualitative Analysis Conference: Social Pragmatism as a Conceptual Foundation, Brantford, Canada, May 13-15, 2010.


Lessard, L. (2008). Modeling Services to Support their Analysis and Design. Thesis project presented at the DESRIST 2008 Doctoral Consortium, Atlanta, Georgia, USA, May 6 2008.

Lessard, L. (2008). Using Grounded Theory to Develop Service Reference Models. Paper presented at SIGGTMW 2008, the AIS Special Interest Group on Grounded Theory Methodology 2008 International Workshop on GTM Research, Paris, France, Dec. 13 2008.

Lessard, L., & Yu, E. (2008). Supporting service design through ontology-based service reference models: a proposition. Paper presented at SIGSVC 2008, the AIS Special Interest Group on Services Workshop, Paris, France, Dec. 12 2008.

Posters

Lessard, L. (forthcoming). Designing for value cocreation in knowledge-intensive business services: an agent-oriented modeling technique. Poster to be presented at the 2012 Association for Library and Information Science Education (ALISE) Annual Conference, Dallas, Texas, USA, Jan. 17-12, 2012.

Lessard, L., & Yu, E. (forthcoming). A design theory and modeling technique for the design of knowledge-intensive business services. Poster to be presented at the iConference 2012, Toronto, Canada, Feb. 7-10, 2012.

Lessard, L., & Yu, E. (2011). Addressing complexity in design science research: a proposition for a design framework. Poster presented at the Alternative Event Design methods for information school curriculum,  iConference 2011, Seattle, Washington, USA,  Feb. 9, 2011.

Contact

<MyFirstName>.<MyLastName>@utoronto.c